Sunset Tire & Auto Repair – Brakes & More
Sunset Tire & Auto Service, (19 Skokie Valley Rd) in Lake Bluff. They were professional and took the time to listen to my concerns about the issues with my truck and thoroughly evaluate its condition. I’m tired of going to a service garage, being told what work is needed, and then having the work thoroughly screwed up or not done at all. The professionalism, updated communication, and dedication I received from Sunset service writer, Gavin, was outstanding. He has an extensive background in professional racing and was extremely knowledgeable. Gavin and the Sunset techs sent pictures & videos with full descriptions of the issues presented on my estimate was a relief. Description of everything that need to be addressed. They completely restored my faith in service garages. After the work was completed, Gavin offered and rode in my truck a short distance to make sure any concerns I had were addressed. My work truck rode like a Cadillac! To top it off, I received some really cool “merch” in a “customer appreciation” bag! Thank you, Sunset, for the pens, flashlight, cool mug, my thermos—the list goes on!! I have four other cars and trucks that I am definitely going to take to Sunset for service from now on. So take it from a Service skeptic, do yourself a favor and go to Sunset.
Awwwwww I read this and immediately said, “Okay Gavin go ahead and take a victory lap.” 😄 As a woman owner, this one hit me right in the heart because no one should feel talked over, rushed, or left wondering what’s actually happening with their car. Gavin and the techs will be thrilled to hear this on Monday. The photos, videos, clear explanations, and that final test ride are exactly how we want service to feel here 💯 no mystery, no nonsense, just real care and solid work. And “my work truck rode like a Cadillac” might be our new favorite sentence ever. 🚗✨ Also very glad the appreciation bag earned a shoutout… we make those handmade with a lot of love ❤️ Thank you for trusting us. We’re honored to have won over a service skeptic, and we’ll be ready for the rest of the fleet whenever they roll in. 🛞🔧~Maricela, Owner
- Sunset Tire & Auto Repair – Brakes & More