Lake Bluff Tire Shop Auto Repair

Astonishing customer service!! You're guys do outstanding work and made me feel at home!!! Keep up the great work that you do!!!

Problem solved! Thank you Sunset Automotive for figuring out my squeak! The entire staff was super courteous throughout the trouble shooting process. They caught the two mistakes made by another repair shop that were creating the squeak and verified that my belt assembly needed to be replaced as suggested by the first shop. My vehicle started squeaking after having my alternator and belt replaced at another shop. I went to Sunset to get a second opinion on the cause of the squeak. It turns out the "new" refurbished alternator was squeaking and the "new" belt was of inferior quality causing it to slip as it rotated and thusly creating a squeak. I had to take my vehicle back to the first shop to get the alternator switched out, but Sunset took care of getting the right belt and they also replaced the belt assembly. The work was completed in a timely, professional manner and there is no more squeaking. I will be back for future service.

Sunset automotive #2 has been my place to take my car after I discovered this gem of a team. Now with this new location with more bays and it being right around the corner from the other location I can get my tires and more done as well. Same great service I have come to expect in an additional location. It does not get better than this.

Very resourceful service and helped me get my 07 Jetta 2.0T back to running more efficiently. Thank you Armando and Jos for all your time and service at #2.

Great place, good, honest service.

Exceptionally helpful.

Have been having a problem with the inside door latch of my car such that I can't open it from the inside. Had taken the car to the dealer and they wanted big bucks to fix it. On this particular day I took my car in for a wash and the manager said I should stop next door to have Sunset take a look at it. The manager on duty, Chris, met me at the door and was very friendly. Although his crew was quite busy he took my car in, fixed the door for a very reasonable price and had me back on the road within 90 minutes. I was pleasantly surprised and will take my car back there for future service. All-in-all, a very enjoyable experience.

Best small shop in town!

They Had Me At "Hello!" I had a bit of an emergency because my brakes started grinding on a Saturday, a day before out-of-town family came to stay for a week - and they were counting on using the car. Sunset #3 not only was open on Saturday (a rarity, I discovered), but also had FANTASTIC Yelp reviews. (FYI - though Yelp only shows about 6-8 reviews, at the bottom they have another 27 "Not Recommended" reviews... most of which are 5-star and super enthusiastic thumbs-up. There's a video about why Yelp doesn't show all reviews right up front - not sure if it's by how many "useful" commendations it gets or how frequently the reviewer posts or what. I just want you to know Sunset has 27 reviews, overall EXTREMELY POSITIVE... not counting the one guy who was mad because he had to wait 10 minutes - sheesh!) When Maricela answered the phone - cheerful, friendly and lively - and I explained my emergency, she said brightly "That's what we're here for!" Not "Maybe," not "We'll do our best;" just straight up "Bring us your problem right now and we'll take care of it." So often the people who answer the phones are kind of sullen or indifferent, so Maricela was a delightful change! I brought the car in immediately, and although the shop looked pretty busy, Chris took the time to look at it right away. The repair was done by the end of the day, and the car was returned to me cleaner than when I gave it to them! Chris followed up a few days later to see how it was running - Boy, that little extra touch is such a smart move on their part! It made me feel they took pride in their work, and wanted to stand behind it. Chris is a great guy - also cheerful, friendly and lively - and happy to answer any questions. I couldn't be happier with their high-quality service, helpful attitude and professionalism.

Love a place that saves me money!